Understanding other people’s emotions is a key skill in the workplace. It can enable us to build and improve relationships with customers and various stakeholders, resolve conflicts and build more cohesive teams.

In this workshop, we will explore what it really means to show empathy. We
will look at how a few simple actions can help you to create and build stronger connections, to build a positive work culture and to make a difference to the emotional well-being of the colleagues and stakeholders.

At the end of this half-day workshop, you will be able to:

- Apply the techniques required during the 3 stages (preparation, during and after) of a networking event;
- Enhance your Personal Branding and be more confident to work the room, and network with ease;
- Improve your LinkedIn profile to achieve your desired personal brand; and
- Follow up effectively after every networking event to maintain the relationship with your contacts.

Learning Outcomes

Participants will learn how to:

 Communicate effectively by

  • Identifying and dealing with explicit and implicit concerns, expectations, emotional states when handling customers and stakeholders
  • Discuss attributes and an empathy framework to engage and improve interactions with customers

 Be equipped with essential tools to demonstrate empathy when dealing
with customers and stakeholders

One day Course Outline

This workshop will be highly interactive and enriching. The first part of the
workshop will focus on group activities in “Dialogue in the Dark” (DID), a
unique and effective platform to raise awareness and facilitate inclusion of all segments in the community, understanding citizens and customers to develop empathy. Facilitators from DID lead the groups through challenging activities.

The second part of the workshop will explore the principles and attributes of empathy and will help participants understand how to apply the through role plays.

The programme outline will be as follows:

10.00 AM      Arrival of participants at Dialogue in the Dark studio
10.15 AM      Welcome and briefing
10.30 AM      Executive Challenge Part 1: 2 theme rooms rotation
11.05 AM      Introductory activity
11.15 AM      Team Challenge 1: Assemble the Perfect Object
11.45 AM      Team Challenge 2: Enjoy Yourself
12.00 PM      Debrief
12.30 PM      Lunch on your own
1.30 PM        Attributes of Empathy
                      Identify barriers to displaying empathy
                      Role plays
3.15 PM        Types of Empathy

                      Role Plays
4.30 PM        Reflections and Debrief
5.00 PM        End of programme

For whom

This course is ideal for staff from the service industry and service professionals from the public and private sectors.

Communicating with Empathy at Work

Course Details

One Day workshop

Date: ​30 Sep 2019​, 10am-5pm
Venue: HDB Hub
Fee: $590 per participant (Group discounts for three or more participants)


Got an enquiry?
Email us at info@prtraining.sg 

or call 65-83368539.