TRAINING FOR PUBLIC RELATIONS PRACTITIONERS

Dealing With A Demanding Public

Course Details

​​Full Day workshop
Date: 4 October, 9am-1pm
Venue: HDB Hub
Fee: $550 (Group discounts for three or more participants)

Got an enquiry?
Call (65) 8232 9808, or
email info@prtraining.sg

Do frustrated customers hijack your workflow? Is your team stressed when systems break down, and customer emotions run high? Do your officers have the skills and confidence to handle a demanding public in a crisis? Do your officers have the capacity to keep pace as customers become more demanding?

In this highly interactive workshop, you will gain skills and specific language for updating the public, obtaining essential information, and remaining professional when emotions run high.

You will also acquire techniques for self-management under stress, so your team can keep the channels of communication open and support the organisation.

Skills you will gain during the course:

• Learn the principles of dealing with a demanding public
• Respond empathetically and professionally while obtaining crucial information
  
• Understand the psychology of the customer
  
•  Acquire a set of appropriate phrases for upset customers
  
• Master listening language
  
• Learn practical techniques for self-management under stress
  
• Become aware of the core protocols for public enquiries in a crisis
  

Who should sign up for this workshop?

• Supervisors
• Executives
  
• Public-facing staff
  
• Customer service representatives
  
• Employees in charge of service recovery
  
• Quality Assurance staff