​​​Course Details

​​One day course
Fee: $500 (Group discounts available)



​​Got an enquiry?
Call (65) 9150 3701 or
email info@prtraining.sg



Communication Skills for Challenging Situations

Learning Outcomes
Structure effective, clear and sincere messages for:

  •  Difficult situations or crises
  •  Briefing for unforeseen incidents
  •  Develop clear, concise and coherent messages for various situations
  •  Speak confidently and appear poised in front of audience/stakeholders
  •  Build poise and confidence


Course Content

  •  Demands of Challenging Situations 
  •  Audience-centric communication 
  •  Verbal Communications Skills
  •  Choice of Words and Phrases
  •  Non-verbal communication
  •  Managing feelings and emotions
  •  Communicating with empathy and sincerity
  •  Role-play sessions with evaluation  

 

For whom
Those who have to handle difficult customers and stakeholders in challenging situations.


Trainer
Experienced PR and communication professionals

TRAINING FOR PUBLIC RELATIONS PRACTITIONERS