PROFESSIONAL PR TRAINING FOR PRACTITIONERS
At the workplace we are constantly facing challenging situations when it comes to handling people. Each person is different and each has his own personality and expectations. In spite of these challenges we need to find ways to get them to co-operate, collaborate and work towards a common goal. The workshop is designed to help you identify and deal with various types of difficult behaviour. You will be taught how to respond to difficult behaviours in a positive manner. You will learn to understand the good intentions behind bad behaviour and how to manage your responses to such behaviours. You will also learn to bring out the best in people at their worst through rapport building and effective communication.
By the end of the workshop participants will be able to
By the End of the Course...
It will be a highly interactive course with group discussions, personal evaluation, practice sessions and a personal action plan.
The course will cover: