TRAINING FOR PUBLIC RELATIONS PRACTITIONERS

At the workplace we are constantly facing challenging situations when it comes to handling people. Each person is different and each has his own personality and expectations. In spite of these challenges we need to find ways to get them to co-operate, collaborate and work towards a common goal. The workshop is designed to help you identify and deal with various types of difficult behaviour. You will be taught how to respond to difficult behaviours in a positive manner. You will learn to understand the good intentions behind bad behaviour and how to manage your responses to such behaviours. You will also learn to bring out the best in people at their worst through rapport building and effective communication.

Course Objectives
By the end of the workshop participants will be able to

Understand and appreciate the intentions and behaviour of difficult people
Identify categories of difficult peoples and apply strategies to manage them
Analyse current approaches and explore alternative ways to manage difficult people
Enhance communication skills and practice methods of managing difficult people

By the End of the Course...

It will be a highly interactive course with group discussions, personal evaluation, practice sessions and a personal action plan.

The course will cover:

Introduction to 10 types of difficult people
Passive, assertive and aggressive reactions to difficult behaviour
Four strategies of handling difficult employees at work
Task focus and people focus approach and how they affect our ability to manage others
Four main intents that influence negative behaviour in the workplace
Analysis and discussion of personal encounters with difficult colleagues
Applying skillful communication and focusing on collaboration
Creating trust and enhancing relationships in order to manage difficult people
Correcting negative behaviour without harming relationships
Personal reflection – Are you a difficult person
Summary and concluding remark

Handling Difficult People