PROFESSIONAL PR TRAINING FOR PRACTITIONERS  

Dealing With Public In A Crisis

Course Details

​​Full Day workshop
Date: ​23 Feb 2017​
Venue: HDB Hub
Fee: $420 (Group discounts apply for  three or more participants)





Got an enquiry?
Call (65) 9369 2104 or
email info@prtraining.sg

This workshop equips public-facing representatives to deliver a consistent message with confidence in uncertain times such as crisis, major change or emergencies.  It is ideal for community centre officers, office administrators, personal assistants and call centre representatives.  

In a highly interactive format, participants learn specific language for updating the public, obtaining essential information and remaining professional when emotion runs high.

Importantly, they also acquire techniques for self-management under stress so they can keep the channels of communication open and support the organisation.

Learning Outcomes

  • Understand the psychology of the caller
  • Respond empathetically and professionally while obtaining crucial information
  • Acquire a set of appropriate phrases to use when the caller is stressed
  • Master listening language
  • Become aware of the core protocols for public enquiry encounters in a crisis
  • Practice techniques for self-management under stress
  • This half-day workshop includes role-play and exercises so participants emerge with both skill and confidence.


For whom
Executives, front-line staff, counter staff, receptionists, contact centre staff


Course Details

Half Day workshop
Date: ​4 Apr 2017​
Venue: HDB Hub
Fee: $550 per participant 

 





Got an enquiry?
Call (65) 9369 2104 or
email info@prtraining.sg