TRAINING FOR PUBLIC RELATIONS PRACTITIONERS

Are you finding it more challenging to manage feedback online? More people give feedback today through various online platforms. Some customers and audience provide positive feedback while many provide negative comments and send complaints. Managing feedback effectively is critical in today’s digital age. It will help to maintain and enhance your organisation’s reputation.

This course will help to build your capabilities to manage online feedback on social media and other online sites effectively, and to communicate projecting the right image and professionalism.

The course will cover the following topics:

 Key principles in communicating to feedback
 Guidelines on responding to different types of comments
 Managing challenging comments
 How to say “no” and take steps to resolve negative comments
 How to convert “negative” reviews to positive ones
 How to leverage on compliments and positive reviews

It will be a highly interactive course with case studies, group discussions  and active participants’ involvement. Participants will take away templates and guidelines for responding to different types of comments.

Course Details

​​Full Day workshop
Date: 26 February, 9am-1pm
Venue: HDB Hub
Fee: $620 (Group discounts for three or more participants)

​Closing date: 20 Feb 2019

Got an enquiry?
Call (65) 8232 9808, or
email info@prtraining.sg

Managing Online Feedback